Legal Disclosures & Policies

1.1 Data Controller

The data controller responsible for processing personal data collected through this website is BrightInsightCore, registered at ul. Długa 45, 80-827 Gdańsk, Poland. All inquiries regarding data processing should be directed to [email protected].

1.2 Data We Collect

We collect the following categories of personal data when you interact with our consultation forms:

• Full name and business contact details (email, phone number)
• Company name and role designation
• Project specifications and budget parameters voluntarily submitted
• Technical metadata: IP address, browser type, referring URL, and session duration

1.3 Purpose of Processing

Your personal data is processed exclusively for the following lawful purposes under Article 6(1) of the GDPR:

• Responding to your consultation inquiries and delivering technical proposals
• Project delivery, communication, and contract administration
• Statutory tax reporting and regulatory compliance obligations
• Improving website functionality through anonymized analytics

1.4 Data Retention

Personal data submitted through contact forms is retained for a maximum of 24 months from the date of last interaction, or longer if required by an active contractual relationship or statutory retention obligation. Anonymized analytics data may be retained indefinitely for aggregate reporting.

1.5 Your Rights

Under the GDPR, you have the right to:

• Access a copy of all personal data we hold about you
• Request rectification of inaccurate or incomplete data
• Request erasure of your personal data ("right to be forgotten")
• Restrict or object to processing in certain circumstances
• Data portability: receive your data in a structured, machine-readable format
• Withdraw consent at any time without affecting prior lawful processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

1.6 Data Security

BrightInsightCore implements industry-standard technical and organizational measures including TLS 1.3 encryption, encrypted database storage within EU-based infrastructure, role-based access controls, and regular security audits to protect your personal data against unauthorized access, alteration, or destruction.

2.1 Service Agreement

All services provided by BrightInsightCore, including data warehouse architecture, predictive telemetry modeling, ETL pipeline engineering, dashboard development, and BI consulting retainers, are governed by a signed Statement of Work (SOW) or Service Level Agreement (SLA) executed between BrightInsightCore and the Client.

2.2 Scope & Deliverables

The specific scope, deliverables, timelines, and investment parameters for each engagement are defined in the applicable SOW. Any work outside the agreed scope constitutes a change request subject to separate written approval and pricing.

2.3 Payment Terms

Invoices are due within 14 calendar days of issuance unless otherwise specified in the SOW. Late payments incur a statutory interest rate of 8% above the European Central Bank base rate as permitted under EU Directive 2011/7/EU. Project work may be paused for invoices outstanding beyond 30 days.

2.4 Intellectual Property

Upon full settlement of all agreed invoices, BrightInsightCore irrevocably transfers all worldwide intellectual property rights in the client-specific deliverables—including source code, warehouse schemas, ETL configurations, dashboard templates, and documentation—to the Client. BrightInsightCore retains no licensing claims over completed work.

2.5 Confidentiality

Both parties agree to maintain strict confidentiality regarding proprietary business information, technical architectures, data schemas, and strategic insights shared during the engagement. This obligation survives termination of the service agreement for a period of 36 months.

2.6 Limitation of Liability

BrightInsightCore's aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific project giving rise to the claim. BrightInsightCore shall not be liable for indirect, consequential, or punitive damages including lost profits, data loss, or business interruption.

2.7 Termination

Either party may terminate a service agreement with 30 days' written notice. In the event of termination, the Client shall pay for all work completed up to the termination date. All delivered materials and partial work products become the Client's property upon payment.

3.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us recognize your browser, remember your preferences, and improve your browsing experience.

3.2 Cookies We Use

BrightInsightCore uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for website functionality, including session management and security tokens. These cannot be disabled.
• Functional Cookies: Remember your cookie consent preferences and language settings to provide a personalized experience.
• Analytics Cookies: Anonymized usage data collected to understand how visitors interact with our website, helping us improve content and performance.

3.3 Third-Party Cookies

We use Google Analytics for anonymized website traffic analysis. Google Analytics cookies collect information about your browsing behavior in aggregate form (pages visited, time spent, referral source). This data does not personally identify you. Google's privacy policy governs the collection and processing of this data.

3.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling strictly necessary cookies may impair website functionality. By continuing to use our website or clicking "Accept" on our cookie banner, you consent to our use of cookies as described in this policy.

3.5 Cookie Retention

Session cookies are deleted when you close your browser. Persistent cookies, including your cookie consent preference, remain on your device for up to 12 months or until you manually clear them.

4.1 Refund Eligibility

BrightInsightCore is committed to delivering services that meet the specifications defined in the applicable Statement of Work. If deliverables fail to meet the agreed technical requirements due to shortcomings attributable to BrightInsightCore, the Client may request a partial or full refund as outlined below.

4.2 Project-Based Engagements

• Before project commencement: Full refund of any advance payment within 10 business days of written request.
• During active development (less than 50% complete): Refund of fees for undelivered milestones, minus a 15% administrative fee covering work completed to date.
• After 50% completion: No refund for completed milestones. Disputed deliverables will be remediated at no additional cost within 30 days.

4.3 Monthly Retainer Services

BI Consulting Retainer subscriptions ($850/month) may be cancelled with 30 days' written notice. No refund is issued for the current billing period in which cancellation is received. Retainer access continues until the end of the paid period.

4.4 Refund Process

Refund requests must be submitted in writing to [email protected] with a detailed description of the issue. BrightInsightCore will acknowledge receipt within 2 business days and issue a determination within 14 business days. Approved refunds are processed to the original payment method within 10 business days.

4.5 Dispute Resolution

Any disputes arising from this refund policy shall first be addressed through good-faith negotiation between the parties. If resolution cannot be reached within 30 days, either party may initiate proceedings before the competent courts of Gdańsk, Poland, in accordance with applicable EU commercial law.